The Tofino Towel Co.

In-Store Returns*: Items may be brought back within 14 days for store credit or exchange. No cash refunds. All tags and labels must be on, and items unworn and unwashed. We recommend picking up your curb side as soon as possible, as our return policy starts at the date of purchase. For items shipped, the return policy comes into effect when we see the courier has attempted delivery. 

We will inspect your items; if they are in original condition of purchase, with all tags attached we will issue you your credit. We do not issue cash or electronic refunds. Return shipping costs are at the customers expense.

Returns by Mail*: We will open and inspect the returned package and be in contact with you for your return. Please include your receipt, or packing slip with order number. 

Holiday Return Policy*: In addition to the above rules, there will be no returns or exchanges on holiday purchases until January 2 2024. Holiday purchases are from November 15th onwards. We will extend the original policy on gift purchases to be returned for in store credit, or exchanged up until January 13th, 2024.

HOLIDAY EXCEPTION (FINAL SALE ITEMS), such as clothing, footwear, outerwear, will be allowed to be exchanged or an in-store credit given as long as items are brought back before or by January 13th.
All intimates, swimwear, jewelry, are final sale as per our usual policy. 

*ALL DISCOUNTED ITEMS (and sales events), skin, hair, body products, intimates, sleepwear, swimwear, hats, beanies, toques, and all jewelry are FINAL SALE.
No price adjustments or rain checks will be issued.

Thank you for shopping and supporting a local small family run business!

Q: Which Credit Cards Do You Accept? 

A: We accept VISA and MasterCard payments.

Q: Who should I contact to ask a question about my order?

A:  Send us an email at saradeeboutique @ gmail.com for any order inquiries.

Q: What is the return process?

A:  Items may be brought back in a completely sealed container within 7 days for store credit or exchange. All tags and labels must be on, and items unworn and unwashed. We recommend picking up your curb side as soon as possible, as our return policy starts at date of purchase. For items shipped, the return policy comes into effect when we see the courier has attempted their first delivery.

Returned items will be quarantined for 24 hours. After the quarantine period expires we will inspect your items; if they are in original condition with all tags attached we will issue you your credit. We do not issue cash or electronic refunds. Return shipping costs are at the customers expense.

*All discounted items (sales events), intimates, sleepwear, haircare, hair tools, personal care items and jewellery are final sale. No price adjustments or rainchecks will be issued.

Q: Which items are not returnable?

A: Several types of goods are exempt from being returned. Perishable goods such as food, chocolate, candy or jewelry cannot be returned. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ALL SALE ITEMS ARE FINAL SALE

Additional non-returnable items: 
- Gift cards
- Downloadable software products
- Some health and personal care items
- All hair products, and jewelry items cannot be returned 

Q: What is the return shipping charge?

A:  Return shipping costs are at the customers expense. Shipping costs are non-refundable.

Q: What if my item is damaged or defective?

A: We replace items that are damaged or defective. If you need to exchange it for the same item, send us an email at saradeeboutique @ gmail.com and send your item to: 4702 59 Avenue, Unit 101, Leduc AB T9E 7A2, Canada.

Q: What do I do if I receive an incorrect item?

A: We accept returns of incorrectly shipped items and will exchange it for the item that you purchased. Send us an email at saradeeboutique @ gmail.com and send your item to: 4702 59 Avenue, Unit 101, Leduc AB T9E 7A2, Canada.

Q: How are gift items returned?

A:  In addition to the above rules, all items purchased from November 15 to December 24, 2020 are eligible for exchange or store credit until January 9, 2020.

Q: Can I cancel my order?

A: Order cancellations are allowed within 24 hours of purchase.

Q: When will I receive my order? 

A: We cannot guarantee shipping times, once the package the package leaves our store it is out of our control. On average, FedEx and Canada Post averages 5-7 business days within AB (7-10 business days outside AB).

Q: What shipping methods do you use?

A: We use FedEx and Canada Post as our preferred shipping carriers. Other shipping and delivery carriers may be employed depending on the variation of each order. 

Q: If there is an issue with delivery or packaging, who do I contact?

A:  Send us an email at saradeeboutique @ gmail.com for any delivery or packaging issues.

Q: Can I ship my order to a different address?

A: Yes, you are able to ship orders to a different address than the billing address.

Q: Do you offer gift cards?

A: Yes, we do!