General FAQ

Yes, we do!

Click here to order a gift card.

We accept VISA and MasterCard payments.

Order cancellations are allowed within 24 hours of purchase.

We replace items that are damaged or defective. If you need to exchange it for the same item, send us an email at and send your item to: 4702 59 Avenue, Unit 101, Leduc AB T9E 7A2, Canada.

We accept returns of incorrectly shipped items and will exchange it for the item that you purchased. Send us an email at and send your item to: 4702 59 Avenue, Unit 101, Leduc AB T9E 7A2, Canada.

Returns and exchanges

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please see our return policy page for more details.

Several types of goods are exempt from being returned. Perishable goods such as food, chocolate, candy or jewelry cannot be returned. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ALL SALE ITEMS ARE FINAL SALE

Additional non-returnable items: - Gift cards- Downloadable software products- Some health and personal care items-All hair products, and jewelry items cannot be returned 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Depending on where you live, the time it may take for your order to reach you, may vary. 

We use FedEx and Canada Post as our preferred shipping carriers. Other shipping and delivery carriers may be employed depending on the variation of each order. 

Yes, you are able to ship orders to a different address than the billing address.


Send us an email at for any order inquiries.

Send us an email at for any delivery or packaging issues.