House of Hecate

RETURN & EXCHANGE POLICY

Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days.

If you selected local pickup, you will have 14 days from the date of purchase to exchange your items, or return for store credit.

Please note - we do not offer price adjustments. If a flash sale begins or last chance items are added to our sale section, we cannot make price adjustments if said items were previously purchased.

You can mail back items, or you can bring them to our store.

We do not offer refunds (unless item received is damaged). See drop down item below for information on damaged items.

HOLIDAY RETURN POLICY: Christmas Gifts purchased after Nov 15th, are eligible for exchange or store credit until January 11th unworn/unwashed, with the tags attached. footwear in original box, with no marks on soles)

Must be added in the notes at checkout that it is a gift.

WHICH ITEMS ARE FINAL SALE?

You may return eligible items within 14 days of receiving them (if shipped), or 14 days from the date of purchase (if local pick-up was selected)

Items must be unworn/unwashed, with all tags attached, & footwear in the original box with all packaging.

We CANNOT take back an item that has been worn, even if it has been worn for a short amount of time. Any items that have been worn cannot be returned.

FINAL SALE items that can’t be returned include:
- All items in our “SALE” or "CLEARANCE" section
- Jewelry & Hair Accessories
- Hats, Mittens, Toques & Scarves
- Sunglasses & Blue Light Glasses
- Belts
- Towels, Blankets & Pillowcases
- Swimwear
- Bodysuits, Tights, Nylons & all intimates
- Cosmetics & all skincare products/tools
- Gift Certificates
Above items are FINAL SALE, no exceptions.

WHAT IF MY ITEM IS DAMAGED?

All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!

Please notify us & send a picture of the damage to info@saradeeboutique.ca  within 2 days of receipt to be eligible for a refund. We will replace the damaged item if available, or refund you if the item is not available. We do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item, you will NOT be refunded your shipping charges or issued a refund, and it will be sent back to you at your expense. Only when an item is 100% damaged or defective will we issue a refund.

WHAT IF MY PACKAGE IS LOST, STOLEN OR DAMAGED IN TRANSIT?

We are offer shipping insurance - a package protection solution that gives our customers the best possible delivery experience & peace of mind. At checkout, choose to add low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you believe your package is lost, stolen or damaged, please reach out to us as soon as possible at info@saradeeboutique.ca and we will investigate and locate your package.

By deselecting shipping insurance, Saradee Boutique is not liable for lost, damaged, or stolen items.

HOW TO RETURN AN ITEM

Step #1:

Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.

Step #2:

E-mail info@saradeeboutique.ca and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.

Step #3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.

Step #4:

As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with an online store credit to use towards a future purchase.

EXCHANGES

Once we have received your return back, and it has been processed, you will be emailed a store credit, which you can then use to place a new order.

Please note: We cannot hold items that you wish to exchange for. If you want to ensure that your size does not sell out, you can purchase it, and then use your credit at a later date, as it will never expire.

WHEN WILL I RECEIVE MY CREDIT?

We aim to process all returns within 72 hours of your return arriving back to us.

Once we have processed your return, you will receive an email notification, with the information and store credit code to use online or in-store. Make sure to check your junk folder, just in case!

CANCELLATIONS

Please be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations or applying discounts. No exceptions.

We do not offer price adjusting. If a sale or flash sale is launched, we cannot price adjust items bought previously.

PLEASE NOTE: We reserve the right to cancel and void or refund payment for any order at any time, & for any reason.

MORE QUESTIONS? CONTACT US!

For direct assistance, questions, comments, or concerns please contact us at 780-986-7279 or info@saradeeboutique.ca

     Thank you for shopping and supporting a local small family run business!

Q: Which Credit Cards Do You Accept? 

A: We accept VISA and MasterCard payments.

Q: Who should I contact to ask a question about my order?

A:  Send us an email at saradeeboutique @ gmail.com for any order inquiries.

Q: What is the return process?

A:  Items may be brought back in a completely sealed container within 7 days for store credit or exchange. All tags and labels must be on, and items unworn and unwashed. We recommend picking up your curb side as soon as possible, as our return policy starts at date of purchase. For items shipped, the return policy comes into effect when we see the courier has attempted their first delivery.

Returned items will be quarantined for 24 hours. After the quarantine period expires we will inspect your items; if they are in original condition with all tags attached we will issue you your credit. We do not issue cash or electronic refunds. Return shipping costs are at the customers expense.

*All discounted items (sales events), intimates, sleepwear, haircare, hair tools, personal care items and jewellery are final sale. No price adjustments or rainchecks will be issued.

Q: Which items are not returnable?

A: Several types of goods are exempt from being returned. Perishable goods such as food, chocolate, candy or jewelry cannot be returned. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ALL SALE ITEMS ARE FINAL SALE

Additional non-returnable items: 
- Gift cards
- Downloadable software products
- Some health and personal care items
- All hair products, and jewelry items cannot be returned 

Q: What is the return shipping charge?

A:  Return shipping costs are at the customers expense. Shipping costs are non-refundable.

Q: What if my item is damaged or defective?

A: We replace items that are damaged or defective. If you need to exchange it for the same item, send us an email at saradeeboutique @ gmail.com and send your item to: 4702 59 Avenue, Unit 101, Leduc AB T9E 7A2, Canada.

Q: What do I do if I receive an incorrect item?

A: We accept returns of incorrectly shipped items and will exchange it for the item that you purchased. Send us an email at saradeeboutique @ gmail.com and send your item to: 4702 59 Avenue, Unit 101, Leduc AB T9E 7A2, Canada.

Q: How are gift items returned?

A:  In addition to the above rules, all items purchased from November 15 to December 24, 2020 are eligible for exchange or store credit until January 9, 2020.

Q: Can I cancel my order?

A: Order cancellations are allowed within 24 hours of purchase.

Q: When will I receive my order? 

A: We cannot guarantee shipping times, once the package the package leaves our store it is out of our control. On average, FedEx and Canada Post averages 5-7 business days within AB (7-10 business days outside AB).

Q: What shipping methods do you use?

A: We use FedEx and Canada Post as our preferred shipping carriers. Other shipping and delivery carriers may be employed depending on the variation of each order. 

Q: If there is an issue with delivery or packaging, who do I contact?

A:  Send us an email at saradeeboutique @ gmail.com for any delivery or packaging issues.

Q: Can I ship my order to a different address?

A: Yes, you are able to ship orders to a different address than the billing address.

Q: Do you offer gift cards?

A: Yes, we do!