In-Store Returns*: Items may be brought back within 14 days for store credit or exchange. No cash refunds. All tags and labels must be on, and items unworn and unwashed. We recommend picking up your curb side as soon as possible, as our return policy starts at the date of purchase. For items shipped, the return policy comes into effect when we see the courier has attempted delivery.
We will inspect your items; if they are in original condition of purchase, with all tags attached we will issue you your credit. We do not issue cash or electronic refunds. Return shipping costs are at the customers expense.
Returns by Mail*: We will open and inspect the returned package and be in contact with you for your return. Please include your receipt, or packing slip with order number.
Holiday Return Policy*: In addition to the above rules, there will be no returns or exchanges on holiday purchases until January 2 2024. Holiday purchases are from November 15th onwards. We will extend the original policy on gift purchases to be returned for in store credit, or exchanged up until January 13th, 2024.
HOLIDAY EXCEPTION (FINAL SALE ITEMS), such as clothing, footwear, outerwear, will be allowed to be exchanged or an in-store credit given as long as items are brought back before or by January 13th.
All intimates, swimwear, jewelry, are final sale as per our usual policy.
*ALL DISCOUNTED ITEMS (and sales events), skin, hair, body products, intimates, sleepwear, swimwear, hats, beanies, toques, and all jewelry are FINAL SALE.
No price adjustments or rain checks will be issued.
Thank you for shopping and supporting a local small family run business!