In-Store Returns*: Items may be brought back in a completely sealed container within 7 days for store credit or exchange. All tags and labels must be on, and items unworn and unwashed. We recommend picking up your curb side as soon as possible, as our return policy starts at date of purchase. For items shipped, the return policy comes into effect when we see the courier has attempted their first delivery.
Returned items will be quarantined for 24 hours. After the quarantine period expires we will inspect your items; if they are in original condition with all tags attached we will issue you your credit. We do not issue cash or electronic refunds. Return shipping costs are at the customers expense.
Returns by Mail*: We will open and inspect your sealed package and be in contact with you for your return. Please include your receipt.
Holiday Return Policy*: In addition to the above rules, there will be no returns or exchanges on holiday purchases until January 15th. We will extend the original policy on gift purchases to be returned for in store credit, or exchanged up until January 15th, 2022
*ALL DISCOUNTED ITEMS (and sales events), skin & body products, intimates, sleepwear, swimwear, hats, beanies, touques, and all jewelry are final sale. No price adjustments or rainchecks will be issued.
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